This privacy policy defines and informs you of how Factuo uses and protects the information that you transmit to it, if applicable, when you use the website https://factuo.be/ (hereinafter the “Website”).

Please note that this privacy policy may be modified or updated at any time by Factuo, particularly in order to comply with any legal, regulatory, case law, or technological developments. In such a case, the date of the update will be clearly indicated at the top of this policy. These changes become binding upon publication. Therefore, the user is advised to regularly consult this privacy policy to be aware of any modifications.

1. Personal Data

In general, you can visit the Website https://factuo.be/ without providing any personal information about yourself. In any case, you are under no obligation to transmit such information to Factuo. However, if you refuse, you may not be able to benefit from certain information or services you have requested. In this respect, Factuo may, in certain cases, ask you to provide the following information (hereinafter your “Personal Data”):

• name, first name;
• email address;
• phone number;
• company;
• position.

By providing this information, you expressly agree that it may be processed by Factuo for the purposes indicated below, as well as those specified at the end of each form.

2. Purposes of Data Processing

Factuo may process your Personal Data:

• to provide you with the information or services you have requested (newsletter, commercial offer, white paper, etc.);
• to collect information that enables us to improve our Website, products, and services (including through cookies);
• to contact you regarding various events related to Factuo, including product updates and customer support.

3. Recipients

Only Factuo is the recipient of your Personal Data. These data, whether in individual or aggregated form, are never transmitted to third parties, except to subcontractors that Factuo may use. Neither Factuo nor any of its subcontractors sells the personal data of visitors and users of its Website.

4. Data Retention Period

Your Personal Data is kept by Factuo only for the period necessary for the purpose of the collection as indicated above, and in any case for no longer than 36 months.

5. Data Protection Rights

You have the following rights concerning your Personal Data, which you may exercise by writing to us at the postal address indicated below or by email at: info@factuo.be.

Right of Access

You have the right to access your Personal Data. However, due to Factuo’s obligation to ensure the security and confidentiality of personal data processing, your request will be processed provided you can prove your identity, for example by producing a scan of a valid ID (for electronic requests) or a signed photocopy (for written requests). Factuo reserves the right, where applicable, to refuse clearly abusive requests (due to their repetitive or systematic nature).

Right of Rectification

You may request the correction, update, blocking, or deletion of any data concerning you that may be inaccurate, erroneous, incomplete, or obsolete.

Right to Object

You may exercise this right only in one of the following two situations:

• when the exercise of this right is based on legitimate grounds;
• when the exercise of this right aims to prevent the collected data from being used for commercial prospecting purposes.

6. Response Time

Factuo undertakes to respond to your request for access, rectification, objection, or any other additional request for information within a reasonable period, which shall not exceed one month from the receipt of your request.

7. Authorized Service Providers and Transfer to Third Countries

Factuo informs you that it uses authorized service providers to facilitate the collection and processing of the data you have communicated. These providers may be located outside the European Union and may have access to the data collected through the various forms on the Website. Factuo has ensured that its providers implement adequate safeguards and comply with strict conditions regarding confidentiality, use, and data protection, notably through standard contractual clauses.

8. Complaint to the Competent Authority

If you believe that Factuo is not complying with its obligations regarding your Personal Data, you may file a complaint or request with the competent authority. In Belgium, this is the Data Protection Authority (DPA): Website: https://www.autoriteprotectiondonnees.be/ Postal address: Rue de la Presse 35, 1000 Brussels

9. Contact Information

Saubeo SRL
Rafhay 198
4630 Soumagne – Belgium
VAT: BE0704.742.612
Email: info@factuo.be